Panache Bridal

05/30/2008 Posted by jayme819

I went there several years ago for my prom dress and got a beautiful dress, this time around I bought a wedding dress. 3 days later I found my dress for $300 dollars cheaper, when I asked for a store credit for the difference they would not honor it because I had already ordered. I found a bridesmaid dress that I liked and when I brought my bridesmaid back to look at it they no longer carried the floor display because they sold it. The sales person told us they kept selling it and that if we wanted them to bring in another sample, we would have to pay $50 because the shipping was expensive! That money was so that they could have a sample in the store, not for me to buy the dress. I've seen rocks smarter that some of the people that work in that store, however, the selection is nice.

05/01/2008 Posted by gtttpicks

IT WAS MY FINAL STOP TO SELECT PROM GOWN FOR MY DAY.I HAD ALREADY BEEN TO SO MANY OTHER SHOP'S ALREADY.THE LADY MISS ROSA,WHO IS ALSO CUSTOM SEAMSTRESS MADE MY DAY.JOANNE HELPED ME FINDING THE BEST DRESS THAT WOULD LOOK EXCELLENT ON MY DAY .ALTERATION WERE THE BEST.OVER ALL I ENDED GETTING SHOES,JEWELRY AND ALSO RENTED A TUXEDO FOR MY DATE EVEN.THE BEST!!!!!!!!!!!!!!!!!!!

04/08/2008 Posted by sassycookie119

I went here for my drill team formal dress and the service was AMAZING!!! There were a good number of girls from my team who went there as well and all had a fantastic experience. The place was PACKED full of dresses, and whenever I would try one on and reject it, they would ask me what it was about the dress that I didn't like and procede to bring me ones that did not have that probem. All four times I was there they paid full attention to my needs without neglecting other customers. There were several beads missing from the bodice of the gown I chose (due to so many people trying it on...i don't blame them, it was an amazing dress) but they repaired and altered it for me with no hassle. THE BEST PART??? my mom ended up barganing with them and getting a $400 dress for only $32 dollars (plus alteration fees) I recommend it to everyone!!!

Pros: Open to barganing, wide selection, work well with customer needs

Cons: several dresses beading needed to be fixed before purchase

1 out of 1 people found this review helpful

03/23/2008 Posted by facehugger

First of all, I went to Panache on a Thursday and there was still almost no parking and rather crowded. The interior of the store didn't particularly impress me; it felt rather dated and musty. However, as soon as I came in, a representative approached me and asked me questions about what I was looking for and pointed me in a direction. The dresses I was pointed to didn't appear to be very high quality and they didn't have what I was looking for (a nice form-fitting dress, lace, with minimal beading), but I didn't look around very much. I decided to look elsewhere after browsing a short period of time.

Pros: Fairly good customer service

Cons: Dresses looked almost cheap, dated looking, bad parking

0 out of 1 people found this review helpful

02/12/2008 Posted by taybooke

I would absolutely hands down not recommend this store! I have had the worst time working with them. First, they gave me a sale price on all of my bridesmaids dresses, since there were 7. And they ended up charging ALL of my girls FULL price. Which was both irritating and delaying, but they did eventually refund my girls. But overall, a very unprofessional experience. And if you want anything done you are going to have to speak to the manager! (Which is hardly ever in the office.) The workers are a hitt and miss, and I was told by more than one I would not be able to get my dresses expedited. But , lo and behold, when my fiancee finally got a hold of the manager, it was made possible. I really wish I had read a review on them before I chose to use them, so I hope this can guide you away from a very "stress-level midnight" situation. :)

Pros: Location, carries lots of designers

Cons: Terrible customer service, very unprofessional

01/26/2008 Posted by Bittersweet08

I was looking for my wedding dress i told them i was getting married in april i understood i didnt have enough time to order and i told them i had a budget they went all out to help me look for my dream dress! I was astonished on their helpful opinions and honesty. They were great i Highly recomend their service and thiere great quality on their wedding dresses. You guys Rock i love yall sincerly, Bittersweet08

12/07/2007 Posted by malibu17th

I understand that everyone will have a different experience. My wedding gown experience at Panache was wonderful . They were EXTREMELY helpful and all had really good personalities. Rosa and the Indian lady (I can't remember her name) - but they made the experience completely enjoyable and worry-free. My alterations were done in a matter of days!!! I couldn't have asked for better alterations. The dress was absolutely BEAUTIFUL & fit perfectly and the service was very good. There is only one lady who works there whom I would say doesn't have the best customer service. But the others went out of their way to make sure everything went smoothly. The selection at Panache is also wonderful. They have a large selection of Maggie Sotteros and others. Highly recommend!!!

11/24/2007 Posted by amelvin317

The customer service just over the phone for this bridal salon was so poor that I won't even visit. I only needed to know how many of a particular brand of bridesmaid dress they had and not one employee wanted to make the effort to look. I would suggest taking your business to Houston Bridal & Formal. They provide a great selection and wonderful customer service.

11/20/2007 Posted by zeelsmith

yesterday I went to Panache, and they greeted me at the door with smiles,and how may I help you.i wanted to buy wediing gown for this weekend,I told them my budget and they did everything within their power to stay within the budget.My dress of my dreams was altered to my satisfaction within a day.I am very pleased with the service I received. My prom dress was bought at Panache in 1995,they were very helpful then,I was very happy to see same manager with excellent staff.

10/24/2007 Posted by lexyzoe2007

I drove to Panache to get Bride's Maid Dress. The Bride talked to the employees about my paying the rest that was owed on the dress. When I got there, after driving a few hours, the employees informed me that I would have to pay $230.00, instead of $27.00 like I was told on the telephone several times withing the last week. They also said that the manager said no, and that she had informed them that I had to pay the full balance on the account. I asked to speak with the manager, and they said she was suppose to call back within a hour. She finally arrived at the store about 30 minutes later, and she had no clue that they even talked to her about the problem. She had no idea what was going on and she told me several different prices. She said that the employees meant to say $227.00, instead of $27.00. She then said I had to pay for the two dresses remaining, and it would be $175.00. After a while of talking to each other about the situation, she came up with different prices every time. I would not recommend doing business with this Bridal Store. They provided very poor customer service, and everyone one of them had different stories.

Cons: over-priced, bad customer service

0 out of 1 people found this review helpful