Japanese Steak House

07/16/2008 Posted by Christina709

I have never been more apalled at the lack of customer service, as I was during lunch at the Japanese Steak House! I went in for lunch, and ordered a steak and chicken combo from our server. Soon after, the chef came and started cooking. When he went to serve the first meat items, he tried to give me shrimp. I told him I hadn't order shrimp, then I repeated my order of steak and chicken. The chef called back for more chicken to make my order, and I thought that was the end of that. When the bill came I noticed I had been charged the price for steak and shrimp and not steak and chicken. A difference of 3 dollars. I told the server that she hadn't adjusted my bill for the error so she called the manager over to speak with me. YOU WON"T BELIEVE THIS!!!! The manager told me that my steak portion was larger because I had originally ordered steak and shrimp which came with larger portions. When I told him that I had never ordered steak and shrimp, he said that the server would disagree and so would the chef! He went on to say he could call them both over to tell me what I ordered if I would like! I told him that wasn't necessary and it didn't matter what they said because I didn't have shrimp and the chef served me all portions after I declined the shrimp and repeated my origional oreder. The manager refused to acknowledge this comment and walked away from the table. Leaving the bill. No one returned to the table and I had to go over to the bar tender to close my check! I have been a server in several restaraunts in Col. and I know that this is not the way to treat a customer! I will never go back to the Japanese Steak House. Kobe is much better in food quality and service!

Pros: You get to see your food prepared

Cons: HORRIBLE CUSTOMER SERVICE.

06/26/2008 Posted by sherrychris

Visited on a monday night, granted, an off night, but the chef was a little off too. His best trick was flipping shrimp tails in a bowl, as no other tricks occurred, the meat (beef and seafood) was overcooked, and the fried rice tasted like mush (without syrup). I couldn't believe how small the servings were for this nature of restaurant. The bean sprouts were undercooked, and the zucchinin/onion/mushroom was burnt. Maybe better on a different night, or get that cook out from behind the grill, PLEASE!!

06/14/2005 Posted by unit017

THe Japanese Steak House has a very friendly atmosphere. The cooks are very entertaining with all the fun tricks they do with the food. The man that comes around to the tables with the musical instruments, whick you get to play, while he sings is very fun. The food tastes great. We drive an hour and a half just to come here and eat. I can't say enough about the Japanese Staek House.

Pros: Great Food, Entertaining, Friendly

01/07/2003 Posted by JSHfan

I love going to The Japanese Steak House. I love the food. I think it is wonderful, and I could eat there everyday. The salad dressing is the best. The Dispatch had the recipe in it a few years ago and I missed it. Anyone happen to get a copy of it? I would love to have it. I take all of my out of town company to eat there and everyone loves it, even the kids. Great job!!!

11/21/2002 Posted by charliekowalchuk

Seriously, this resturant is banking on the fact that everyone at this resturant has never been any other Hibachi style resturant. Pretty much, nothing was "new", but even worse, it wasn't even close to being as entertaining to any of the other similar type resturants. The food was nothing special tasting, but you do get enough to hold you and the next day. The only thing that pulled the evening together was the owner singing Happy Birthday to the customers, that was funny =) The service was good, but then again, none seem very knowledgeable about the food. Very AMERICAN Not a good place for a first date, (Coming from first hand experience)

Pros: Good Atmosphere, Different Style, Meet people

Cons: Expensive, Nothing Special, Seen it

11/14/2002 Posted by missbunny

The Japanese Steakhouse is simply amazing, with creative cooks who prepare your meals in front of you. They do tricks such as pretending to throw the food at you, and flipping the food high in the air. The birthday celebration is not to be missed!

Pros: relatively priced

Cons: can be pretty crowded