10/24/09

Excellent Service Experience

by MC1876

I was concerned after reading the other reviews. My experience was very positive. It was easy to schedule an appointment, I was called the evening before to confirm a time period. Mike, the repair technician, was able to locate the problem with my Kitchenaid dishwasher and had the part on his truck to do the repair.I would definitely recommend them.

• Pros: Courteous, experienced staff

10/22/09

Never Again!

by map875

Capital Appliance were extremely slow to do the repairs on my washer, it took 9 days from the 1st appt. when they came to evaluate the problem. Customer service was terrible, very unwilling to help speed up the process of getting the repairs done, not to mention they are very overpriced. I would never recommend this company to anyone! Trust me, keep looking! I don't even know how they stay in business!

• Pros: None
• Cons: Terrible customer service

07/22/09

Mean Spirited

by ReviewYou

This company fixed my dishwasher on the 3rd attempt. They left the house twice claiming that it was repaired and it did not work for a single cycle. After every incident I was treated rudely by customer service and John the service manager. John has a high opinion of himself and a low opinion of anybody that isn't happy. Beware!

• Pros: None
• Cons: Incompetent and Unprofessional

07/10/09

Horrible Customer Service but Wonderful Tech

by bobover33

This was the worst customer service experience .They make me sick..They sound drunk or HIGH you pick..They had NO common sense what so ever. First I talked to Jessica and then to Gina and then to Jill. neither could handle the situation on their own or were smart enough to. You must not have to be smart to answer the phones.HAHAHAHAHA But the guy who came out was an older gentleman. His shirt said mike but with the way the company iS im not to sure.HAHAHAHAHA but he was wonderful.looked at it and took care of it for me right away..SO

YAY SERVICE TECH

BOO STUPID OFFICE EMPLOYEES!!!!!

• Pros: Great Service Tech
• Cons: Gross receptionist Gina, Jill Jessica

06/24/09

Just say "No"

by Happyboy

Choose another repair company. It is that simple. Poorly trained technicians, bad customer service, and a tough-guy service manager.

• Pros: None
• Cons: Everything

06/11/09

maytag stove

by WWW

Read kolper65hiall-same issue but we have bisque stove and got a black panel and they are so cheap they would not pay to overnight a panel when the one we got was defective. Been w/out a stove for 3 weeks. Jenna told me to eat a ham sandwich or go out and eat. Then SHE cancelled the order and told Maytag I did. When we called Maytag, Jenna told Maytag I cancelled the order. Jody and Jenna were very rude and not willing to help the customer. Still w/out a stove for another 4-5 days. Do not use this company!

• Pros: nothing
• Cons: everything-beware

06/11/09

horible service

by kolper65hiall

we have a ten year old stove, all of a sudden beeping occured then an aplience guy came out with a bisk panal and my oven is black then we finnaly agreed to bisk he installed it and a fault code appered in the screen.now we are fighting them for a new panal because we can not bake like before!

• Pros: nice aplience guy
• Cons: horible service

03/24/09

Beware! Rating of F for a reason

by Janka

I have never written a poor review for a company so it speaks volumes that I will about this one. I found the company on Maytag's website (I have since encouraged them to remove them from their site) when our fridge has on the fritz. Their repairmain came out and pronounced that there was a short in the light bulb socket and thermostat and a part would have to be ordered. When we did not receive a phone call in the time promised, I called the company to see what was going on. The lady I spoke to was curt and said that the repairman had not gotten back to her yet. When I explained that he promised us a call back so we could approve the cost and get the part ordered over the weekend, I was greeted with absolute silence that I eventually broke by saying goodbye. I looked them up on [business rating bureau}, found they had a rating of F, and immediately called another company. The new company came in, looked it over, and said there was not a short; a part had merely become detached. He saved us over $100! His service call was $20 less than Cap City as well. A complaint was made to the bureau, at which point the owner responded that he hoped that the "jerry-rigged:_ system would hold and that he hoped the new company was still in business whe the part fell apart. I could have done without the sarcasm. Poor response, poor service, and poor experience. Trust the [business rating bureau]....they rock! My new company has an A rating and they were the best!

• Pros: None that I can tell
• Cons: Dishonest or incompetent service; rude customer service

01/26/09

Very Poor Technical and Professional Service

by hope12

Repairman sent out on 4 separate occassions for same probem. 6 year old refrigerator stopped cooling. After repair attmept, followed instructions that repairman gave and unit still not working. When I called the office back they were very rude and accusatory. Refuse to send repairman back out. Finaly agreed to come back after talking with supervisor. After each visit the refrigerator was still not fix. Add to the the rudness and condesending attitude of everyone at the company. Wife was so upset by the way she had been treated she was afraid to call the company again and has been using a hairdryer to defrost the refrigerator freezer for 3 months. I had enough and called again only to be greeted with hangups, put on hold and finally you need to call someone else and there will be no refund of your repair cost.

I have never complained about a company before. This has been a horrible experience and its only getting worse each time I try to talk to someone....... STAY FAR AWAY FROM THIS COMPANY!!!

08/05/08

Have Low Expectations -- if any

by Svctrainer

Quite possibly one of the worst customer service experiences -- the company receptionist was snippy, rude and anything but apologetic for not contacting my family in regards to our service date and time. Her tone of voice showed total disregard for the fact that I arranged time off work and was sitting around waiting for the service person. She cut me off several times in the conversation She went out of her way to explain how many customers they have and how they treat every customer the same...Gosh I hope not ! She explained her company policies as if I was suddenly going to feel better about the fact that they failed to contact us to tell us that they wouldn't be coming until the afternoon. If you have to use this company because of a warranty, avoid having any expectations whatsoever.