Ohio State Pizza
Columbus, OH 43202
Phone: (614) 268-8181
11/02/2007 Posted by arendel
My family ordered food from Ohio State Pizza and Deli. We were quoted a pickup time of 15 minutes. When my husband arrived to pick up the food, they had completely forgotten to prepare part of the order. My husband was required to wait an additional 15 minutes to get the remaining part of the order. Upon returning home, we realized the pizza was over cooked and did not have the toppings we ordered. This was the second time in as many weeks this same situation has happened to us. I phoned Ohio State Pizza and Deli to speak with the manager regarding their declining service (we have ordered from their establishment an average of three times a week for the past 4 years). I was told they were really busy and that I could not speak with the manager. I requested a new pizza. I was first given a pickup time of 10 minutes, then that was changed to 15 minutes. I arrived after 15 minutes, and my pizza was not ready. I again asked to speak with the manager. I began to tell him that I was disappointed in the declining service, as we order from his establishment about 2-4 times a week, but he yelled at me "Do you see anyone standing around here?" I replied that that was really not my problem, as I had ordered goods, they accepted that order and promised to deliver the goods, and then failed to deliver. I requested my money back and was given a refund for the pizza. I told the manager I would be contacting the [for some reason this site does not allow me to specify the government agency]. He replied that he didn't care who I called. There have been multiple times in the past when we have had items delivered to the house, and we have paid for items that did not come. If we wish to get these items, we have to go pick them up (and then they are ice cold). Additionally, no one wears hats/hair nets or gloves. BTW - they refused to respond to the complaint to that agency I can't name - that makes at least three complaints they haven't even responded to, according to the "bureau"
Pros: the food is cheap
Cons: the people are unclean, you don't get what you order, the people yell at you
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