save Hilliard Tire & Auto Center

5266 Center St, Hilliard, OH | Map it  

43026 40.032500 -83.157301

(614) 876-0142 | View Website

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Kippycat

Member since Apr, 2012 View Profile
1Review
0Photos
Joined 1 month ago
1.0
April 10, 2012

Buyer BEWARE!!. After traveling to Hilliard to visit friends we discovered our brakes were making a strange noise. We took our car to Hilliard Tire and Auto. They told us our brake pads needed to be replaced and it would cost $295.00. This seemed rather steep for brake pads so we called around and found the average cost was $150.00. We called Hilliard Tire and Auto and told them we were taking our vehicle elsewhere as they were too expensive. We picked up our car a few minutes later and drove it immediately to Midas (many props to the folks at Midas) when they removed our tires they discovered that somebody had taken a hammer to our rotors. The damage was recent and obviously deliberate. At this point we not only needed to replace our brake pads but now our rotors as well. There was no doubt the damage had been done at Hilliard Tire and Auto. Needless to say we called the police. We would have pressed criminal charges had we lived in the area. The owner of Hilliard Tire and Auto agreed to pay to have the rotors replaced. The owner claimed the rotors were accidently damaged when being removed and that they replaced the damaged rotors when we wanted to take our car to another garage. A few problems with this justification. First the rotors should never have been removed as they were only replacing our break pads. Why bother taking our car to another garage if they were replacing both brake pads and rotors for $295.00 (the average price to have both replaced). Secondly the folks at Midas claimed there was no justification for the damage they saw even if the rotors were difficult to remove. So Buyer BEWARE!

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tonic4eva

Member since Jun, 2008 View Profile
1Review
0Photos
Joined 4 years ago
1.0
June 27, 2008

Disappointed Customer. After hitting a curb when I was in Hilliard I decided to stop in to the Hilliard Tire Center to get an estimate on the damages. When I arrived Jason said they would call me back in the next few hours. I waited an entire day with no phone call from them! Then, a began calling the following day and they kept telling me that my car was next. When they finally called me back they let me know that the damage was something that they could not repair. Then, they charged me $70.00!!!! I told her that I was not aware that they charged for an estimate, and she said they didn't. They chose to hook my car up to a machine that tested the alignment and charged me for it without even asking my approval!!! Then, she said I could not transfer my car to a different shop unless I paid the fee. They didn't even fix or do anything and they are charging me...that's rediculous! I am very disappointed!

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