Kenneth's Design Group

09/03/2007 Posted by shinygreenapples

I went to Kenneth's to get my hair cut prior to my wedding. I'm totally laid-back and normally very tolerant of something as silly as a not-so-hot haircut, but this was the most horrible hair experience I've EVER had, so beware. When I called to schedule with my regular stylist, she had only a 7:30 slot. I told them I couldn't make it until 7:45, and they said that was fine. When I arrived at 7:45, they turned me away. Being flexible, I agreed to reschedule for a different location without putting up a fight. Not knowing that Sawmill/Dublin was their TRAINING LOCATION, I accepted an appointment there the next day. When I arrived & saw the sign that said Kenneth's ACADEMY, I was worried & called them to make sure I'd receive the same level of service as with my regular stylist. They assured me I would, and I foolishly believed them. Unfortunately, Shannon, the girl who cut my hair, completely butchered it. Knowing I was having it trimmed for my wedding, she showed zero interest whatsoever in making it a special experience. She only cared about getting me in and out of there so she could see her next client and go home. I wanted to keep it long. She chopped me, then gave my thick, curly hair a blunt edge with no layers, & didn't even asked if I liked it- just shooed me out of the chair to pay. I've had bad haircuts before; this was simply the worst. When I left I was in too much shock to say anything (wish I would've)- have you ever had this experience where you feel like you can't speak up? I emailed their customer service people 3 times before I had any response, and their only offer was to give me another cut w/ another stylist (my wedding was over by then, it was pointless). I hope that if you go to Kenneth's, your experience is different. But if you asked me, I'd say do NOT go to Kenneth's and do NOT go to Shannon, both for bad customer service and unskilled, uncaring stylists. Now I cry when I see my wedding pictures because my hair is too short.

Pros: Quick, cheap, and no chit-chat w/ client

Cons: The quality of your haircut will reflect it (wrong for you, not what you wanted)

07/13/2007 Posted by eyesnears

I got my hair done at Kenneth on Sawmill and it was a horrible experience. I went in to get color done and the girl had no idea how to do it. I wanted red highlights and got orange. the girl used a toner istead of color. It probably had something to do with the fact she put the wrong color toner in and then washed it out and used another toner over it. she missed alot of spots. each strand looked like a zebra. then i couldnt even get my hair cut b/c she took so long trying to fix what she messed up the place had closed and she asked if i could come back tomorrow so she could fix it. I called and talked to a manager the next day and she argued with me instead of understanding my frustration. she kept on telling me that red will fade and i hadnt washed my hair yet. I would never go back ever again

Pros: trendy atmosphere

Cons: managers attitude

11/14/2006 Posted by lunastar32

People are always friendly when I go. The staff offers drinks and there are snacks in the spa (yogurt pretzels and trail mix). I am always pleased with the hair cuts and spa services they give. It truely is a pampering thing to give to yourself that is not way expensive. . . but it certainly can be if you don't watch out.

Pros: Love the spa

Cons: Hate that I want to spend more there

01/29/2006 Posted by lopezch

I thought they would be a snotty salon. They were very pleasant and got me in on New Years Eve day. The staff was very helpful and friendly. I had a very very sad occurance the week before and they made me feel good again. My hair cut and color was great. My stylist was great. I was very suprised at how reasonable it was for a top salon. I would definately recommend this salon. Thanks!

Pros: Reasonable, Clean, Good staff

07/20/2005 Posted by m9r78

This salon has moved actually, to the Avery Road/Perimeter Loop area. It's a beautiful space that is relaxing and soothing. The stylists, from what I could see from my few visits, were all talented and knowledgeable. I have seen a few of Kenneth's upper-level stylists at locations all around the city and I would equally recommend Becki, David, and Michael at the Avery location. They are all highly skilled and have a lot of experience with doing hair. I have loved every Kenneth's salon I've been to, but this one is the best of all of them. Book an appointment for a wonderful haircut and color with one of these talented stylists and I'm sure that you won't be disappointed!

Pros: Convenient appt times, Not too expensive, Great atmosphere

07/18/2005 Posted by lmb6685

I recently went to Kenneth's for the first time and saw Becki, a highly professional and talented stylist who gave me the best cut and color I've ever had! The salon was clean and all the employees acted professional and were courteous and gracious. I would recommend this to anyone who isn't pleased with their current stylist or who wants to try something new.

Pros: Great location, Talented staff, Many appointments