Due Amici Restaurant
Columbus, OH 43215
Phone: (614) 224-9373
08/07/2006 Posted by akprice
The service we received was poor from the beginning. We had to ask for the wine menu and the first bottle we ordered we were told the restaurant was out. We waited several minutes to place our order and I felt we had to wait far too long for bread to be brought to our table. Not once were we asked by our server of we would like more (cost cutting tactic?). Our meals were delivered by another Due Amici employee who made it very clear that she was not our server. We ordered 2 side salads which were not delivered and we were in need of a second bottle of wine. When our server did come back, he said that he would bring the salads out, but because we had already received our meals, the salads were no longer wanted. He said that he could have them boxed up, which seemed inappropriate as the greens would have wilted by the time they made it home. He then said he would have them removed from our bill. We also wanted to try a different bottle of wine and were not given the opportunity to do so. It was assumed that we wanted the same bottle as the first. When pouring the wine, he spilled some onto the table and I had some splashed onto my plate of pasta. He did not even acknowledge it or apologize for it. Not once did he visit our table after we began the meal. I would have liked to have had some fresh parmesan for my pasta (another Due Amici cost-cutting practice). After the meal, we ordered a dessert tray, coffees and a couple of espressos. We were then informed that the espresso machine was out of order. We were not offered and had to ask for refills on our coffee. We waited much too long for our bill and when we did get it, the salads were still on the tab. Throughout the entire meal, we got the impression from our server that we were unimportant and did not deserve better service. The poor service overshadowed the food. I expected a much higher level of service from Due Amici, and I was quite disappointed. Wrote to mgr and got no response whatsoever
Pros: Great food
Cons: Horrible service-Maybe try take-out??
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