Kelly BMW

04/21/11

Best Service - Worth the Drive!

by FrauSM at Citysearch

I'm a new Kelly BMW customer and have been extremely impressed with their service department, even though this dealership is across town for me. They are always very nice and professional---and communicate extraordinarily well, considering the insane volume of customers that they handle daily. This dealership represents the BMW brand well.

04/20/11

Kelly BMW - The best Customer experience in the entire U.S.!

by absarokee at Citysearch

EXCELLENT CUSTOMER SERVICE, I HAVE PURCHASED IN THE LAST 3-YEARS EXACTLY 3 VEHICLES AT KELLY BMW. ONE SPECIAL ORDER M-6, ONE 135ic AND AN X-5 4.8is. THE SALES EXPERIENCE HAS BEEN NOTHING SHORT OF THE BEST I HAVE FOUND ON A BMW DEALER. I CAME HERE FROM FLORIDA WITH A VEHICLE PURCHASED OUT OF STATE, AND FROM DAY ONE I WAS TREATED NOT AS AN OUT-OF-STATE BUYER BUT AS A GENUINE BMW OWNER, GIVEN LOANER CARS WHEN SERVICE WAS REQUIRED AND ALL THE PERKS AS THOUGH I PURCHASED MY VEHICLE AT KELLY. THAT IS WHAT SETS THEM APART, THE TREATMENT OF THE CUSTOMER IS TO BMW STANDARDS, THEY MAKE YOU FEEL LIKE FAMILY, NOT JUST THE CLICKISH LOCAL STANDARD AS YOU SEE AT M.A.G.(THEY WOULD NOT GIVE YOU A LOANER UNLESS YOU PURCHASED THERE, I WENT THERE FIRST IN '01! AND WOULD NOT GO BACK)

I WOULD NOT PURCHASE ANOTHER VEHICLE FROM BMW ANYWHERE ELSE IN THE STATE OF OHIO, BUT AT KELLY. I HAVE HAD PROBLEMS WITH MY WINDSHIELD WASHERS DURING THE WINTER AND THE SERVICE DEPARTMENT ACTUALLY SENT A TECHNICIAN TO MY WORKPLACE TO CHANGE OUT THE BLADES. THIS IS SIMPLY AWESOME SERVICE!!, I CANNOT SAY ENOUGH GOOD THINGS ABOUT THE EXPERIENCE ON BOTH THE SERVICE AND THE SALES DEPARTMENT AS I OWN 3 BMW PRODUCTS AND SERVICE THEM REGULARLY THERE, AND NOW ALL HAVE BEEN PURCHASED THERE. I HAVE KNOWN THIS DEALERSHIP SINCE EARLY 2001, WHEN I MOVED HERE FROM FLORIDA.

04/18/11

Best BMW Dealer in Columbus

by TonyF1 at Citysearch

I've purchased 4 BMWs in Columbus Ohio over the last 5 years. The last three I purchased through Kelly BMW.

First and foremost, the sales experience has been exceptional. Tim Rittenhouse was very knowledgeable and courteous, spending the extra time to guide me through my purchase decisions. The Finance process was extremely reputable, allowing me to understand exactly what I was buying. My service experience has also been outstanding.

I wouldn't consider going anywhere else for my next BMW purchase.

04/12/11

Highly Recommended

by JeffreyW at Citysearch

I’ve purchased a dozen cars from Kelly BMW over the years. During that time, I think I’ve met most of the people who work at the dealership. I can say, unequivocally, that all of the people I’ve encountered at Kelly -- from the Sales Manager to the service writers to the receptionists to the guys in the shop -- have been unflinchingly professional, personable, and willing to go the extra mile. The sales process has always been completely above board, without the usual car dealer bait-and-switch shenanigans. More importantly, that same level of customer service continues long after the sale, too. Whenever I’ve had a problem or an issue with one of my cars, I know that it will be adequately addressed by the team at Kelly, giving me one less thing to worry about.

I buy BMWs because I love the brand, but I buy them from Kelly BMW because I know that I will be valued as customer long after I’ve signed on the dotted line.

03/26/11

What a disappointment

by pbloomst at Citysearch

I have a 2007 335i coupe that I bought new. It has been in and out of the shop repeatedly, mostly for the well known high pressure fuel pump problems. My treatment by Kelly BMW is certainly not on par with the >$50k I spent. My complaints about various problems were summarily dismissed on multiple occasions, treating me as if the problems were in my head. One time it wasn't until I made the head mechanic take a ride with me on the highway did they agree that my rear wheel was vibrating loudly. I'm getting out of this car and certainly will never purchase from Kelly BMW again. I've canceled my plans for a new 650 convertible and heading to Audi.