I've owned more than one VW and love the vehicles. I've always had service done on my Jetta at Hatfield. The most recent service that I had done left a very bad taste in my mouth regarding to the quality of service and the fairness in it's pricing. We had already done the labor in removing the door panel, the technician looked at my vehicle for less than 15 minutes confirmed what WE told him the problem was and then proceeded to charge us for a full hour worth of labor for the estimate even though we didn't have the repair done. When we questioned the charges we were told that it was standard and that there was nothing they could "do" about it. They were inflexible and impersonal despite the fact that I had been bringing my car there for the last 7 years.
If you are looking for quality car, there are other VW dealers in Columbus (MAG in Dublin for example). If you are looking for a good mechanic with which you can build a trusting relationship with concerning your vehicle, you're better off going to an independent garage where you will most definitely receive more flexible, personal service and comparable pricing. If however, you are interested in throwing away your money and enjoy being treated like just a number- choose Hatfield.
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