06/25/09

Tragic Customer Service

by JJOHNS

Easton Shoes’ seriously tragic return policy (14 days/brand new) should automatically rule them out as a viable retailer. For an upscale shoe store pushing shoes at the $300+ range, I’d expect superb customer service, and in the least, associates who know how to properly fit a pair of shoes.

They sold me a pair of SAS dress shoes that were a half size too big, and when my knees started to ache as a result, they refused to take them back as they were no longer “brand new.” Their solution was to give me a “free” pair of paper thin inserts that looked like packing material. Naturally these did nothing, so now I have $300 door stop. None of us will ever shop there again.

If you value your style and money, go elsewhere. If you’re looking for SAS shoes, you can get an all around better deal at the Jeffersonville Outlet Mall (even if you have to pay for gas).

• Pros: You might stimulate the economy by shopping here…
• Cons: But you could buy online just as easily.

06/25/09

TERRIBLE CUSTOMER SERVICE

by SaraR

Stay away from this shoe store! They "fitted" my husband for $250 shoes. These turned out to be horrible and gave him knee pain. He wore the shoes for two days. Easton's response, no refunds, no exchanges, nada. He'd worn them out of the store and they are now his problem. With customer service like this you might as well buy the same shoes online. You have the same chances that they will fit properly and it's considerably cheaper. Plus, most shoe stores online have a better return policy. Go elsewhere for expensive shoes.

• Pros: TERRIBLE
• Cons: Customer Service Does Not Match High Prices