03/25/09

Terrific

by grumpygourmet

We brought my 4 yr old son to the restaurant. This is the 2nd time we've been to the restaurant and the service has been excellent, staff has been very courteous, the food was really delicious and it was alot of fun for all of us. It came to about $60 for 3 of us which I consider a little pricey, but it was worth the money.

• Pros: Food really delicious. Entertaining
• Cons: Little bit expensive

07/16/08

Was forced to pay for items not ordered or consumed!

by Christina709

I have never been more apalled at the lack of customer service, as I was during lunch at the Japanese Steak House!

I went in for lunch, and ordered a steak and chicken combo from our server. Soon after, the chef came and started cooking. When he went to serve the first meat items, he tried to give me shrimp. I told him I hadn't order shrimp, then I repeated my order of steak and chicken. The chef called back for more chicken to make my order, and I thought that was the end of that.

When the bill came I noticed I had been charged the price for steak and shrimp and not steak and chicken. A difference of 3 dollars. I told the server that she hadn't adjusted my bill for the error so she called the manager over to speak with me.

YOU WON"T BELIEVE THIS!!!!

The manager told me that my steak portion was larger because I had originally ordered steak and shrimp which came with larger portions. When I told him that I had never ordered steak and shrimp, he said that the server would disagree and so would the chef!

He went on to say he could call them both over to tell me what I ordered if I would like! I told him that wasn't necessary and it didn't matter what they said because I didn't have shrimp and the chef served me all portions after I declined the shrimp and repeated my origional oreder.

The manager refused to acknowledge this comment and walked away from the table. Leaving the bill. No one returned to the table and I had to go over to the bar tender to close my check!

I have been a server in several restaraunts in Col. and I know that this is not the way to treat a customer! I will never go back to the Japanese Steak House.

Kobe is much better in food quality and service!

• Pros: You get to see your food prepared
• Cons: HORRIBLE CUSTOMER SERVICE.

06/26/08

Never Ever on a Monday

by sherrychris

Visited on a monday night, granted, an off night, but the chef was a little off too. His best trick was flipping shrimp tails in a bowl, as no other tricks occurred, the meat (beef and seafood) was overcooked, and the fried rice tasted like mush (without syrup). I couldn't believe how small the servings were for this nature of restaurant. The bean sprouts were undercooked, and the zucchinin/onion/mushroom was burnt. Maybe better on a different night, or get that cook out from behind the grill, PLEASE!!