Doesn't Recommend

pjk123

Joined 7 years ago

Don't waste your time and money. Hoggys is not a customer-focused establishment nor is the food anything to write home about. I really enjoy BBQ and had been a Hoggys customer for 8 years. A recent experience has made me realize that I have been eating at Hoggys as a matter of convenience and not really due to the quality of its products and service. I ordered beef brisket, as a carry out dinner only to find out when I got home that the beef was a couple of fatty rubber bands in a foam cup. I called and informed the manager that he must have made a mistake because in all the years I have eaten there Ive never seen brisket pulled and stuffed into a cup, not to mention the fact that it was all fat. The manager ensured me that they were out of the normal brisket cut and that the rubber bands in the cup were a different form of the same thing. I expressed my discontent and as a concession he assured me that the Grandview establishment would compensate my next meal. He took my name and told me to mention this incident the next time I placed an order and the meal would be taken care of. I did just that only to find myself confronted by a speculative manager who thought I was making up the story. I was embarrassed. Im a successful businessperson and can assure you that I dont need to conjure up a story for a free meal. After some squabbling the manager decided he was not going to budge and I was to pay in full for the meal. My discontent is not about the meal but the simple principle of taking care of people. Honor your customers Hoggys! City BBQ has far better food and they honor their customers. Dont waste your time and money at Hoggys.

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brit1

Joined 8 years ago

Oink. Although we've had one poor experience at Hoggy's - dry leathery ribs - Hoggy's bbq is great. The Grazer is a winner if you want to try a bit of everything, and it's very good value for money. The decor is a little shabby, but the seating is prompt and the service good.

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troynpaddock

Joined 10 years ago

hoggy maddness. While having a chain restruant feel hoggies comes though with orignality in food and preparation. THe hoggy trio starter is terific tower of food. Their sauce is a little thin and not to powerful but has enough taste to make you want more. Our service was fantastic