Ohio State Pizza

11/02/2007 Posted by arendel

My family ordered food from Ohio State Pizza and Deli. We were quoted a pickup time of 15 minutes. When my husband arrived to pick up the food, they had completely forgotten to prepare part of the order. My husband was required to wait an additional 15 minutes to get the remaining part of the order. Upon returning home, we realized the pizza was over cooked and did not have the toppings we ordered. This was the second time in as many weeks this same situation has happened to us. I phoned Ohio State Pizza and Deli to speak with the manager regarding their declining service (we have ordered from their establishment an average of three times a week for the past 4 years). I was told they were really busy and that I could not speak with the manager. I requested a new pizza. I was first given a pickup time of 10 minutes, then that was changed to 15 minutes. I arrived after 15 minutes, and my pizza was not ready. I again asked to speak with the manager. I began to tell him that I was disappointed in the declining service, as we order from his establishment about 2-4 times a week, but he yelled at me "Do you see anyone standing around here?" I replied that that was really not my problem, as I had ordered goods, they accepted that order and promised to deliver the goods, and then failed to deliver. I requested my money back and was given a refund for the pizza. I told the manager I would be contacting the [for some reason this site does not allow me to specify the government agency]. He replied that he didn't care who I called. There have been multiple times in the past when we have had items delivered to the house, and we have paid for items that did not come. If we wish to get these items, we have to go pick them up (and then they are ice cold). Additionally, no one wears hats/hair nets or gloves. BTW - they refused to respond to the complaint to that agency I can't name - that makes at least three complaints they haven't even responded to, according to the "bureau"

Pros: the food is cheap

Cons: the people are unclean, you don't get what you order, the people yell at you

09/26/2007 Posted by katie723

Saturday was my first time ordering from Ohio State Pizza and it will surely be my last. When I ordered my medium pizza with my credit card, they said it was be delivered in 30-50 min. After an hour and 45 min past, we called to check up on it. A man replied, "well if you would have answered your fvucking phone!". I did not expect this treatment at all and assured him that no one had called my phone. He then continued to call me a bltch and a sIut, which I took very offensively. I asked why he was being so mean to me and that all I wanted was the pizza I paid for, and he continued to call me a bltch and a vvhore. The name calling went on for more than 5 minutes. He then hung up on me. When I would call back, they would ask me my address and when I gave it to them, they would hang up on me. This happened numerous times. Finally, they said it would get here. I was concerned about the safety of my credit card after this because if a business is allowed to treat customers like this, who knows what else goes on there. An hour and a half after that, my pizza finally arrived, in which it was thrown straight in the garbage because I do not trust what people would do to someone's food that they treat like that. Never in my entire life have I ever encountered such terrible customer service. I assure you that I, nor anyone else I know, will ever go to that place again. It should be shut down immediately. The people that work there are a disgrace to the human race.

Pros: None

Cons: Everything