S Judd's Moving & Storage

07/24/2007 Posted by breezee77

Well with this company I can honestly say that moving was actually an enjoyable, no stress, time. I shouldn't say no stress after reading one of these citysearch reviews I did have some reservations, but I could not resist the low hourly price that came with a not to exceed price. T On moving day I was delighted to see the movers arrive promptly on time. After a quick introduction Brent and Dennis, the movers, proceeded to cover my entire house(woodwork,doorjambs,floors) in protective pads which showed me these guys actually cared about preventing any damage. After seeing what all went these two men loaded my entire 3 bedroom house before I could finish some small miscilleaneous packing of some things I wanted to take myself. I was in total disbelief of how fast these guys were, that's including a short break they took when half the truck was loaded. They stopped for lunch on the way to the new place which took them about an hour(which I wasn't charged). They started moving stuff in from the truck. I should say that on this peticular day it was well over 90 degrees and unfortunately for them I have a few ethan allen pieces ranging from 250-400 pounds. Unbelievably these guys unloaded their truck faster than it took them to load, they had a longer walk to the door even. These guys kept a professionality about them and stayed in a positive mood the whole day. All of my furniture was placed exactly where I wanted it. Everything they took apart they put back together. At the end of the job I couldn't believe it but they actually beat the estimate by a half an hour! with no damage at all!!! I will definitely use this company again next time I move and have already referred S.Judd movers to my sister who has already decided to use them. Excellent Job.

Pros: great service, fast delivery

Cons: no cons whatsoever

08/23/2006 Posted by amy59

Having read the highly favorable review, I opted for S Judd's although I received a slightly less expensive estimate elsewhere. Prior to contracting with S Judd, Mr. Judd responded promptly to my calls, came to my house and guaranteed a "not to exceed" estimate. But that's where the good service ended. On moving day, the movers arrived several hours behind schedule, without clothing racks and, most importantly, without notice that they were to do the move within the estimated time. Outwardly angry about the "not to exceed" guarantee, the two movers rushed the job, broke a large piece of glass that topped our antique wooden dresser, left all our boxes in the living room (so as not to go over time), and repeatedly solicited a tip throughout their disgruntled move (which, of course, we gave them). My frustration, however, stems most from the company's response to our far-from-seamless moving day. Mr. Judd, who was largely unapologetic, preferred to replace the glass himself rather than submit a claim for reimbursement from his insurance company. This would have been fine but for the fact that I needed to call his office over a dozen times. First to repeatedly request that an employee come to our house to measure the dresser (this took two weeks of very persistent calling). Second, to have the glass delivered. My calls were rarely answered and on at least four instances when I caught the manager on the phone, I was told that an employee would come or that the glass would be delivered on a specific date, only to have that day come and go without service. I can't yet comment on the quality of the replacement as we are still waiting for delivery. Bottom line: S Judd's may not be worse than your average low cost mover, but it is CERTAINLY no better!

Cons: disgruntled movers, broken glass, terrible follow-up

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