Hilliard Tire & Auto Center

06/27/08

Disappointed Customer

by tonic4eva at Citysearch

After hitting a curb when I was in Hilliard I decided to stop in to the Hilliard Tire Center to get an estimate on the damages. When I arrived Jason said they would call me back in the next few hours. I waited an entire day with no phone call from them! Then, a began calling the following day and they kept telling me that my car was next. When they finally called me back they let me know that the damage was something that they could not repair. Then, they charged me $70.00!!!! I told her that I was not aware that they charged for an estimate, and she said they didn't. They chose to hook my car up to a machine that tested the alignment and charged me for it without even asking my approval!!! Then, she said I could not transfer my car to a different shop unless I paid the fee. They didn't even fix or do anything and they are charging me...that's rediculous! I am very disappointed!

• Pros: seemed friendly when greeted
• Cons: left completely unsatisfied