Toys R US
Dublin, OH 43017
Phone: (614) 792-9194
User Reviews for Toys R US
01/03/2008 Posted by consumeralert
Please use caution when deciding to make a purchase from Toys R Us. This retailer has taken a very UNFRIENDLY consumer approach to customer service. The store manager at the Dublin, OH store refused to allow us to exchange a recent Christmas gift. The box had never been open. The manager said he did NOT have proof the toy came from Toys R Us because we did not have a receipt. To make this even more frustrating, the box was clearly marked "TOYS R US EXCLUSIVE TOY." This toy is ONLY sold at Toys R Us. We didn't want a refund. We only asked for the store to allow for an exchange. The manager flatly refused. Toys R Us has made their choice on customer service and I have made my choice to no longer buy from this retailer. Buyer beware of this retailers approach to customer service.
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