Retreat Salon & Day Spa

Doesn't Recommend

fionajc

Joined 2 years ago

Inconsistant service!. I have been to this salon several times. If you get the right technician/aesthetician then it can be a worthwhile experience. My first facial was wonderful, the aesthetician did a great job & my skin was glowing after the session. My second facial was a disaster, I got a different lady who started our session by telling me how tired she was, it went seriously downhill from there. I had a bad reaction during & after the facial, it took nearly a week to get my face back to normal. I had a similar experience with their manicure & pedicure package. The first time I had both manicure & pedicure I was impressed with the results, the second time it was terrible. One of my nails had been badly filed & was sore as a result & the polish had been very badly applied. The talented aesthetician no longer works here, I definitely wouldn't recommend this salon!

Recommends

Late4Date

Joined 2 years ago

The Best I've Ever Had!. Where have you been all my life!? I'm fairly new to the Central Ohio area. I've visited quite a few Day Spas. The Retreat is, by far, the most remarkable spa I've experienced. I decided to try some unique spa services. The Sea Mud Body Wrap & Multi-Vitamin Facial were awesome! I've heard they're famous for their Retreat Pedicure & Manicure, so I treated my hands & feet also. If I could give 6 stars I would!

Recommends

UrLawyer

Joined 2 years ago

Closest To Heaven I've Ever Been!. My law firm treated myself and 5 other colleagues to a spa day at The Retreat. I was surprised to find out The Retreat is available for private spa parties on Sunday. We had the entire place to ourselves. We indulged in the many different spa services. I was impressed by the vast array of services available. I received several spa services, the 4-Layer Facial and Retreat Spa Pedicure were "Heavenly". During our day, fresh snacks and beverages were available in a gorgeous, relaxing room where we gathered together in-between spa services. My job comes with a certain amount of stress. I feel like a new person. All 6 of us, plan to return again, hopefully very soon.

Recommends

Terri Martin phd

Joined 2 years ago

What A Day!!!. To not recommend The Retreat Salon & Day Spa would be a sin. Today, I had the best day in a very long time. I treated my body to a Pumpkin Body Salt Glow & Pumpkin Massage. That was 7 hours ago and my body is still tingling! I can still smell the aroma of the pumpkin scented oils and lotions they used. I

Recommends

Jewels Crush

Joined 2 years ago

In A Word... "Amazing". I usually don't leave reviews for anything. I just received a Thank You Letter "in the mail" from The Retreat for spending some time there a week ago. I received a manicure, pedicure and a massage. Every minute of the 4+ hours I was there was a pleasure! They even served me a beautiful Fruit & Yogurt Parfait during my pedicure at no extra charge. I didn

Doesn't Recommend

rdmom

Joined 2 years ago

poor customer service. The first time I went here, I had a nice experience. The spa was warm and comfortable and felt very upscale. So, I got my mother a gift certificate for a pedicure for her birthday. She came home saying her toe hurt. I called The Retreat, who quickly denied fault. By the next day, my mom couldn't even wear a closed toe shoe. Two days later, she was at the podiatrist, who told her she had an infection. Not wanting to sound ungrateful (as this was a gift from me to her), she didn't want to complain. However, when I called The Retreat, and spoke to the owner, I was completely blown off and told that "it wasn't their fault." No apology, no refund, no other service offered - and I will NOT be going back, nor would I ever recommend this place again. I feel like this spa could accomplish so much more with a little humility - or a class on customer service

Doesn't Recommend

degosgirl

Joined 2 years ago

Worst Customer Service I have ever experienced. In early September, I called for a pedicure and booked one for same day service. About half way through what I thought was my pedicure the tech stopped doing her thing and put my shoes on to paint my toes. When I asked what she was doing I expected a full pedicure the tech stated that no, I was getting "pretty toes" which amounts to soaking my feet and painting my toes. The tech made no apologies for the miscommunication, did not even try to offer to find out what had happened, she blamed the people at the desk. The tech also had the nerve to mock me to another employee right in front of me when I stated I was not happy.

After this horrible experience(had to let her finish, I had to pay no matter what)I spoke to the desk staff who also made no apologies for the miscommunication. The manager/owner of the spa blamed me for what had happened, and started to argue with me when I tried to see if something could be worked out as I was unhappy. No apologies made by any of the staff, owner or not. I did pay for the service I did get as I had no choice, but I did not tip the tech.

I would never recommend this spa to anyone ever, if I could rate lower than one star on here I would.

Doesn't Recommend

mikedego

Joined 2 years ago

This place needs to be on the Tabatha's Salon Takeover show.. Don't buy a Groupon for this place because your money will not be well spent. Apparently their definition of a pedicure is to just paint your nails.

I didn't realize that a leisurely trip at the spa meant you get pressure from the owner to tip for lack-luster service.

My wife came home in tears because she was so mad.

Doesn't Recommend

cats1

Joined 2 years ago

Not worth a Groupon. I had a Groupon for a Spa Day with lots of different treatments that claimed full treatments as in their spa menu. The esthetician told me that the treatment was shortened in the Groupon deal. The receptionist/ manager still expected me to tip off of the full price of each individual treatment. I had scheduled the nail part of my package at a later date because the spa couldn't do all of the treatments in one day. I called the salon asking if I could change my nail appointment to a later date then the one originally scheduled and I was told NO and that I could no longer use the nail manicure. What a waste!!! The decor on the quiet sitting room also seemed really dusty. I will not be returning to this salon even with a groupon!!

Doesn't Recommend

RACH76

Joined 2 years ago

NOT UP TO PAR. VISITED. A BIT RUN DOWN. TOO EXPENSIVE. SEEMED LIKE EVERY OTHER CUSTOMER HAS A GROUPON CERTIFICATE.