02/22/08

Worst customer service I have ever had!

by who1975

Once Upon A Child may have great items for customers to buy, but don't plan on receiving a friendly attitude or helpful service when you drop off items to sell. I was appalled at the way the employees at the Dublin, Frantz Rd. store treated me when I came in with many of my useful infant and toddler items. They were rude and ungrateful from the time I entered the store. I made multiple trips to and from my car lugging in many items, and no one even offered to give me any assistance. In fact, other CUSTOMERS were more willing to help me carry in items and hold the door than were the employees behind the counter. I was told, very bluntly, that I had to put together the swing I brought in or else they wouldn't be able to sell it. Again, no one offered to help, instead I was expected to do all the work. How is a business who receives their merchandise from customers, and makes money off of them, expects the customer to prepare the items for the store to sell. It almost felt like I supposed to be doing them the favors. It was a complete waste of my time and effort, especially since I was only offered $2.22 for all that I brought in! From now on I plan to drop off my gently used clothing and baby items to the Salvation Army. At least I will be welcomed by friendly and helpful volunteers who are grateful to have my donations.

• Pros: Good selection
• Cons: Poor customer service!!!

01/31/03

great stuff & even better prices!

by waltzj01

I absolutely LOVE Once Upon A Child stores, and this is one of the better locations. My kids grow so fast and they refuse to wear so many things that I buy, I've decided used is the only intelligent way to go. This place has a very good selection of clean, used-but-great-looking kids clothes, shoes, and accessories - mostly the good name brands (Gap Kids, OshKosh, The Place, Gymboree, etc... )

They also have a nice selection of toys, books, music, videos, and kids furniture, plus car seats and other baby items.

You can try to sell some of your children's outgrown items, but they are very picky about what they will take.

Also be sure to try the other related stores - Plato's Closet for teens, Once Upon a Mom for maternity, and New Uses General Store for household items.

• Pros: cheap, good selection, organized layout
• Cons: sometimes crowded, stock is random luck