Luxor Hotel & Casino

09/11/2008 Posted by Squid42

We've stayed at the Luxor about 15 times over the last eight years. The Bad: The base rooms in the Pyramid section are rather noisy (all the noise from the attraction level filters up the pyramid). The cocktail waitresses on the casino level could use some lessons on being polite (example: being refused a drink while watching my wife play slots - she said I also had to be playing to get a drink...very presumptuous on her part as I has already lost $200). The Luxor Steakhouse has very poor service – we will not be going back there after getting such poor service. Reserved rooms are not always what you requested – a couple visits our rooms were not what we reserved, but in Luxor’s defense they swapped us over to the correct room the next day. In some respect it seems like the staff at the Luxor has become somewhat jaded over the years as I have noticed a decline in hospitality and service (and not just at the Luxor I will add). The Good: The Tower section, although away from all the action has very nice rooms. If you want to get some sleep without having a lot of external noise the Tower section is the best area. Most if not all the rooms by now have been remodeled, the beds are more comfortable, and the decor is better than before. Over the last year several new places to eat have been added (the casino has shrunk a bit because of this). The casino is good, but not the best (the two adjoining hotels Mandalay Bay and Excalibur seem to be a bit better). The price at the Luxor is very reasonable. The attraction level has some really nice things to do if you get bored or as time fillers. Most of the desk employees are friendly and try to accommodate - sometimes asking for a manager may be your best bet if you have a problem. The Luxor buffet is pretty good and reasonably priced (Mandalay and Bellagio are better though). The shows have been pretty good (Blue Man Group, and Chris Angel). Ease of access to Mandalay Bay and Excalibur.

Pros: Good Value Vegas Strip Hotel

Cons: Mediocre service at times

07/25/2008 Posted by AndyJT

Please, please, please be careful when leaving your vehicle with Luxor Valet. I dropped my vehicle off with the Valet guy. He asked me if I'm going to be out quick and if I want him to park my vehicle nearby. I said yes, thinking what a great idea and that was very nice of him. When I got my vehicle back a half hour later, there was a lot of damage to the passenger side quarter panel. I ask the Valet guy what happen to my car and he said he doesn't know but he will have the security guard do a report and they would be able to figure out what happen with video cameras. The security guard took some pictures of the car and had me fill out a report. He said that they would have to investigate this claim and pull all the videos. He then gave me a phone number to call their Risk Management 36 hours later. Now come to the good part, when I talk to Risk Management adjuster from Luxor, she asks me to go and get an estimate and fax it to her. After looking at the estimate which cost $1900, she told me that she has denied the claim saying that my car was park in an open area and both Valet people denied any accident when they drove the car. I ask her do you think those valet guys would tell you that they got in an accident. She didn't reply. I then ask her what about cameras; she said there no camera where my car was park. I also ask her what about the procedure that Valet personnel need to mark down if the car is damage when customer drops off their car. She said that would be a place that they would miss. I then I ask her if she has look at the pictures and see how big the damage was? How could they have missed that type of damage? She would not reply. I ask if I could speak to someone higher than her since we are getting nowhere. She said she is the supervisor in charge and her decision is final. This is the worse Valet experience I ever had. Luxor has shady workers with bad customer service. Avoid them at all cost.

Pros: They just remodel the place

Cons: Poor customer service

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