Byers Imports

Changed my mind with their service. I've had several poor experiences with the service departments at the other two VW dealerships in Columbus (see my review of MAG), so my expectations were not high when I first went to Byers. But what I found here is pretty much the opposite of everything at MAG. Where I was treated like an inferior at MAG (probably because I have Volkswagens and not Porsches), I was treated like gold at Byers. The waiting room at MAG is tiny and claustrophobic; the one at Byers is wide open and comfortable (good coffee, too). People at MAG were brusque; people at Byers are exceedingly friendly. MAG made promises and didn't deliver on them; Byers delivers and then some. I paid through the nose at MAG; Byers' bills are less than expected. MAG requires you to navigate a maze of access roads; Byers is easy to get to.

I could go on. After my disappointment in MAG (and to a lesser extent, Hatfield), I swore off VW service for a long time, but Byers has changed my mind. Nice job, guys.…

friendly and patient. They are very friendly and patient here. They answered all of my questions and walked with me and helped me browse to find a car. I felt that they were actually helpful and that I made the right choice.…

great sales team. I had been looking for a car for awhile now and finally I found a great sales team here at Byers Imports. They were very helpful and also patient with answering my questions. I really appreciate their time and effort they out in to helping me find a car.…