5970 County Road 121, Mount Gilead, OH | Directions 4333840.504242 -82.706782
DO NOT USE THIS COMPANY – This company does not stand by its work or warranty. The concrete is not holding up. There are multiple places where the concrete has "delaminated." We were told it was due to salt and not their problem. We have never salted the areas near our entryway that are affected. We also have a lot of other concrete around the area, and it has not been affected by salt and is in great shape. We were told that they cannot guarantee that the concrete they pour is of any quality, only that they will pour it right. They have pointed fingers at everyone else in the supply chain, but refuse to take responsibility upon themselves to ensure their suppliers are held accountable. They will not guarantee a quality product or stand by their work. In fact, their customer service is so poor, I was told I would need to research the chemistry of concrete and then present them with proof that they are responsible. I paid the check to their company, so they are responsible to go after whatever supplier provided them with a faulty product...that is not the customer's problem. They used a car analogy with me and said that it was like I bought a car from them, scratched it, and then wanted them to fix it. I see it differently. In MY car analogy, I see similarities with Honda. Their accelerator sticks, they replace it for the customer and then go after whatever part of the supply chain screwed up. That is not the job of the customer.
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