Columbus >Fitness > Urban Active Fitness
2117 Polaris Pkwy, Columbus, OH | Directions 4324040.145547 -82.960760
BUYER BEWARE!!! – BEWARE! Check out the CitySearch reviews for Hilliard which use the terms "deceptive," "shady," "under-handed." UA uses deceptive practices to get people to sign contracts. And management/corporate finds strict excuses to not let you out of their contract - even though their staff at the gym communicate otherwise. Even when your membership comes to an end - you'll be charged to cancel & they have strict terms of notice to cancel. PLEASE do your research before you sign a contract! And READ every word in the contract - don't agree to anything unless it's in writing.
Ive seen other posting(s) that UA has pushy/high pressured sales-which I would agree with. And the lack of care of the management &/or corporate on the poor customer service–which I agree with too. This is some of the worst customer service I've experience &/or have heard of.
Some similar postings are on other web sites & for other UA locations. Please do your research before you join. Use a search engine to read reviews for your location & the others. This is ALL locations- UA moves some of the same staff to their different locations. I've read similar for the Columbus and Cincinnati areas.
The gym, overall is nice, & I like the variety of equipment; however, I will not sign a contract nor give them access to my bank account again.
They've changed the reason for not canceling my training contract THREE different times. I met the terms they provided me for cancellation. Each time I dispute with evidence then they come up with a different reason. Now they've provided more strict conditions of cancellation than what I was told at the time I signed a contract. I initially tried to cancel in November; they didn't notify me until January they didn't accept my cancellation, I've disputed a few times - it's now March & they are still deducting over $100 a month from my bank account for training when I do not even have a membership there any more!
I've read other horror stories of people trying to cancel contracts at the end of the term & they've had problems too. The more I read the more of a scam I think UA is running. So far it's cost me hundreds of dollars.
I've filed a BBB complaint against them - I hope others do the same. If I can save one person the money & hassles I've faced with Urban Active - its worth the time I've spent posting this.
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