Columbus >Food & Dining > Golden Chopsticks
2035 Hilliard Rome Rd, Hilliard, OH | Directions 4302639.992481 -83.152250
Mon. - Sun. 11am - 10pm
Neighborhoods: Sweetwater, Northwest Columbus
Warning - bad customer service! – A couple of weeks ago I ordered General Tso's chicken, no spice..... drove it all the way home only to discover a ton of peppers. Called them up and all they had to say was bring it back, so I did, they gave me a knew one. MIdly irritating, but been going there for a while, so I brushed it off....
Fast forward to today. My wife has been diagnosed with a food allergy and she really has to watch what she eats, so I called up and wanted to order Phad Thai. I called and asked the woman taking my order what vegetables were in the Phad Thai, she failed to mention onions. When I got it home and we saw the onions (forturnately before my wife took a bite), I called and told them. The woman answered the phone and she apologized saying she didn't know there was onions and that they would "deliver" me a new one. 2 minutes later the manager of the store calls back and tells me that they will not be delivering and that we have been going to the store long enough to know what is in their food. We tried to reason with this guy, but he refused to admit that it was his mistake. I told him that we would not be patronizing his business with that attitude and he was fine with that.
Beware if you have allergies!! Really check the food, and I suggest doing it before yo u leave the store.... or better yet, find another chinese restaraunt.....
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