Sears Auto Center

Doesn't Recommend

Abbey B.

Joined 10 months ago

This place is terrible. They should be called TIRE center, not auto. I called ahead and asked if they could look at my car because of a whining noise, she said absolutely, sounds like a belt issue, bring it in. I bring it in and ask them to look into the whining and to potentially fix a leaking tire and head off to the mall awaiting a phone call. Over 70 minutes later I walk back and my car is sitting in the parking lot. I walk in and ask if they called to tell me it was ready like they said they would and they told me they forgot. They told me they thought it was a transmission issue and to call my dealer about it and that they fixed my tire...for $20?!??! Then because I asked them to peek at my brakes to see if they were ok, they charged me another $20 just to look at them and say, yep...they're fine. So basically, 70 minutes of waiting got me a patched tire for $40 and no answer other than essentially "we have no idea" on the actual issue I went in there for. The gentleman explained they aren't full service, but are trying to get into that. When I told the woman and man I wouldn't have even wasted my time with having them look at the car if they weren't full service and reminded her that she told me to "bring it on in" they told me they tell everyone that! OH! Good to know that you waste everyone's time giving them NO answers and charging them ridiculous prices for a tire patch--which I MAY ADD is USUALLY FREE if you go to ANY reputable auto place (trust me, I seem to get lots of nails in my tires). Basically, these people are out to scam you into coming into their store and not giving you any answers to the real problems with your car. I can't believe at the time I wasted and the money I wasted walking into that store. BE SURE to ask them how much it costs for every single little tiny service they provide...I usually deal with Gemini and they will look over these things for free unless something needs repaired and I've NEVER been charged for a tire patch. SEARS is terrible on all levels...never EVER again.

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.