03/08/09

I'm the opposite of a "salon snob"...

by sweethome918

Charles Penzone's is okay, I guess... I'm not much of a "girly girl" but still care what I look like, and when I walked in I wasn't offered drinks or anything even though everyone else was. My stylist didn't even shampoo my hair, she cut off 10 inches, completely dry, and sent me on my way after 10 minutes. She did talk me into buying a hair straightener that I've had for a couple years now and works great... but the price of it was inflated x2. I just felt overall scammed.... but the facilities are beautiful and if you are one of "those" girls then you might enjoy it more than me, because it seems like they are the ones who got all the doting and customer service that I paid an arm and a leg for.

• Pros: Parking, Ambience, Beverages (if they offer you one)
• Cons: Felt rushed, not respected

01/15/09

great service, good prices

by detinu2000

I received a gift card for my birthday, so I set-up a spa day. I was ushered in right on time and the spa walked me through my schedule. The massage was wonderful! Excellent pressure! They played soft but not cheesy music and she didn't try to talk too much! I then had my lunch (which they cater from Panera - delicious!). My facialist was amazing! My skin looked great afterwards and she really listened to my likes and dislikes regarding the waxing I wanted done! I had signed-up for an extra element (which costs more) and she actually talked me out of it since my skin didn't need it!! My mani/pedi were also wonderful! I wasn't rushed at all and never once felt talked down to or anything less than a respected client.

A few months later I got a horrible haircut at another salon. It was awful! My sister came to visit around the same time and wanted to donate her hair. We both went to the Penzone Salon. My sister's cut was amazing and 1/2 off since she donated her cut hair to wigs for kids. My stylist was also amazing. She managed to fix my hair so it looked like I meant to have a 2 inch layer on the top of me head!! She listened to my concerns (I have a full face and did not want it to appear fuller with the layers the other place cut) and was very sympathetic to my problem!!

I had nothing but wonderful experiences both times I visited. I'm in the process right now of planning another full day there with 2 of my sisters!!

• Pros: Staff, Service, Atmosphere
• Cons: Expensive, but worth it for a treat!

09/23/08

Over Rated and Under delivered

by staylor55

I used to be a regular customer at Charles penzone about 5 years ago, and then I got sick of being treated like I wasn't "worthy" of being a client. I gave this salon another chance about a week ago. I originally wanted my hair blond, and the stylist told me she could not bleach my hair. I told the stylist I understood, and let her talk me into auburn brown. She had me sign a waiver stating I knew she could not bleach my hair. However, it turned out to be gothic black.

After I called the salon and complained they agreed to redo my hair. Then, an hour before my redo appointment they called me and told me they couldn't do it because I signed a waiver. The waiver was stating that I understood they couldn't bleach my hair, not they could just do whatever they wanted and then treat me like an idiot! Save your money, this place isn't worth it!!

• Pros: Nice Atmosphere
• Cons: Attitude & service