Columbus >Las Margaritas Restaurante Mexicano
5855 Frantz Rd, Columbus, OH | Directions 4301640.071923 -83.121269
UnHappy Hour. The Franz Rd and Henderson Rd locations should discontinue "Happy Hour" completely. Also, I would suggest EVERY person there take a course on how to treat, not only customers, but all people. Everytime I have visited these locations I have to send the bill back because they always put the regular price instead of the Happy Hour price. When the bill comes they put the time the bill was printed rather than the time you place your order. I find this to be a total lack of concern for customers. The people working there seem to have this attitude that the customers are stupid and are treated as such. I like the food and drinks, but will never ever go to ANY Las Margaritas again and will tell this story over and over. Evenings out with friends should be fun and I would rather go somewhere the management does not treat you like a child.
USED AND ABUSED. FIRST OFF, THE MANAGER SCREAMED AT ME UNTIL MY HEAD BLEEDED. SECOND OFF, HE HITT ME IN THE FACE WITH HIS BROWN SNAKESKIN BELT. THIRDLY, THE SALSA GAVE ME DIARRHHEA AND I SHAAT IT OUT UNTIL IT HURT AND I BLEDD AGAIN. VERY BLOODY THIS PLACE. FOURTHLY, THE SERVER WHIPPED IT OUT AND TEABAGGED THE SALSA. A LITTLE "SURPRISE" PLACED IN THE BURRITO. ON A POSITIVE NOTE, MY BUSBOY DID A GOOD "JOB", IF YOU KNOW WHAT I MEAN. ONE EXTRA STAR FOR THAT.
I have been going to Las Margaritas since they were at Tuttle Mall and I have to say prior to yesterday have had overrall a good experience. However, a few months back a couple co-workers and myself got carryout for lunch and the order was not complete (amongst other things). I called and spoke to the manager who could not understand me so he put a young lady on the phone (I'm guessing the one that answers the phones) so she could interpret the issues. She asked me for my name and said that the next time we were in that we would have two free entrees on them.
Yesterday all my co-workers and I went there to eat dinner and after a few minutes there we noticed that it was extremally hot (it was over 90 degrees outside), finally when we were able to grab our waitress and asked what was going on and she said "the air wasn't working on the side that we were on" (which noone mentioned to us upon arrival. Needless to say, all of us were so hot that we were unable to enjoy or finish our food When I was finally able to track down the manager regarding the issue with the air conditioning and the "credit" for the entrees he became very upset and told me that all I wanted was "free food" and that he would be unwilling to accomodate any of our needs. I explained to him that the lady that I spoke to wrote our names down and that my name would probably be in a book somewhere (which he refused to look at). After the manager yelled at me for several minutes I asked him for the owners name and number and/or their corporate info. ... he stated that he was the "owner".
Not only was the "manager/owner" rude and unprofessional but his employees were also standing there laughing at us and laughing at the way he was talking to us. Not to mention the one time I did get a refill I had to wait 15 minutes for it. This will definitly be the last time I ever go to this establishment.
Avoid at all costs. Let me just tell you, the management and service at this place was atrocious. We had a group of 8 co-workers and went in for dinner after work. First of all, we were not told upon entering that the restaurant would be without air conditioning for the duration of our meal. The inside temperature was literally over 100 degrees and everyone was dripping sweat by the end of dinner service. With regard to "service", it was not very good either. Our server did not frequent the table often and we had to track her down just to get what we needed. The beer was the same temperature as the surrounding area when it arrived, salsa was weak and water- down, it took a very long time to get to- go boxes, and our checks. Following dinner, we requested to speak with a manager because of the fact that nobody was even able to finish their meals due to the heat. He did not apologize whatsoever, was irritated, did not take a percentage off anyone's meal, and talked down to everyone like we were infants. In addition, the servers who had overheard everything were laughing. To top that off, we had ordered from this restaurant once prior to going out for dinner that evening. The order we placed that afternoon on lunch break was completely wrong and when we talked to someone over the phone, they promised to write down our name and provide us with two complimentary entrees our next time in. Upon mentioning this to the manager as well, he refused to check on what had been written down and stated harshly that "nothing is free". He elaborated that McDonald's would not just credit someone for free dinners and that it was our responsibility to talk directly to him- we apparently had erred in judgment by speaking to anyone else over the phone. My response to him was that even McDonald's takes care of its customer service base, and if they had mixed up an order, they would admit it and take responsibility. Evidently, nothing we said seemed to matter to this individual. We will not be back. The end.
BEST MEXICAN I HAVE EVER HAD!.
WOW! The food here was fabulous! My family and I all ordered different entrees and they were all amazing!
Most of the items on the menu range in price from $8-12, and the portions are HUGE for the money. The service is alright, nothing spectacular, just average. It was clean, nice booths, good lighting. I like El Vaquero too, but I think this place beats it out easily.
I have no idea how this place made it to top mexican!. When we first came, they were gonna put us in a booth where there were crumbs all over the floor. So we asked to be seated somewhere else. The other booth had "less" crumbs on the floor. I guess they just don't bother to clean up before seating customers. We ordered steak fajitas and carne asada. The meat didn't have a good taste to it, like it was old meat. Steak fajitas were very dry with bland taste. Carne asada meat was the same way, very bland uuughgh. I would not recommend this place to anybody. I'd rather go to my old places, Casa Fiesta & El Vaquero.
Editorial Review by Christy Buena. Authentic Mexican cuisine at cheap prices are served at the restaurant that offers outdoor dining and margaritas.
Food is great; margaritas weak. Love the food! Burritos mexicanos are excellent, as are the quesadillas. Have yet to get a decent margarita though; all a bit too sweet for my taste. I like mine with a little kick, you know?
Best fajitas in town. When La Costa closed we struggled to find a new mexican restaurant. Although this is not very close to our house we have gone several times just for the combo fajitas. One order is enough for both my wife and I (with an extra order of tortillas).
Kind of a strange name for a restaurant but I suppose that is not the important thing. The food is! Stopped by for lunch and we were impressed by the variety on the menu. The protions were large and the food was tasty.
Cool atmosphere too, there is a brick fireplace in the center of the dining area. There is also outside seating.
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