Columbus
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William Charles T
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What a Disappointment.
M was a complete disappointment. From the service, to the settings, straight down to the food, M was disappointing across the spectrum.
When I entered, the hostess refused to look up from her screen and instead continued to type. I awkwardly waited for minutes, trying to make eye contact with her or with another member of the wait staff. I was finally greeted by another server, who picked up on my frustrations.
Once seated, my server rushed through the specials, which continued to be a theme throughout the night. My server would either be rushed while he was present, or nowhere to be seen. My date saw a Sam Adams at another table and he asked the server what kind of beers they served. Our server chuckled at him, then jeered "we do not have any beers on tap." Embarrassed, that was not what my date was asking.
I was seated with a view straight into the wait staff's kitchen exit. My date faced an ugly glass exit. The bathroom to M (out in the lobby) is shared by an proximal gallery. It looks exactly like a girl's high school bathroom.
My date and I ordered one thing from every section of the menu. I would like to say I was very impressed with the drinks, but that was all. The sushi and cocktail shrimp were nothing extraordinary. My date ordered the Kansas City strip steak medium rare and it came out raw. ( I am not exaggerating). I ordered the Chilean Sea Bas, whose taste was like that of dull catfish. We also tried the lobster mashed potatoes. These were the consistency of reconstituted freeze-dry flake potatoes with masses amounts of butter and overcooked lobster in them.
The manager stopped by our table and asked how everything was. I said "It's good..." and he haltingly walked off before I could finish.
When I was recommended M by a friend; M was embedded in a list of other restaurant choices. I am highly disappointed with the choice I made. I will not be returning nor will I be recommending M to anyone I know.…
Unbelievably terrible. To the user who posted the last entry titled "Top Notch!" on 2/5/09- you aren't fooling anyone....You are clearly someone affiliated with M restaurant- next time try to make your post more believable and less robotic sounding. I guess business has gotten so bad that you have to come on here to try and drum up business. But you need not look any further than your rude and inept staff or your brain dead unskilled management for the reasons behind the mass exodus from your now-terrible establishment. This restaurant has become a place to be treated like garbage as a customer and to get a sub-par meal. Bravo, you really have outdone yourselves, M.…
Top Notch!. My husband and I recently celebrated my birthday at M and it exceeded both of our expectations! The drinks at the bar were unique and delicious, our server was knowledgable and made great reccomendations on food and wine, and our dinners were some of the best we've ever had! Overall, it was a birthday to remember because of the staff at M and we will definitely return again and again!…
Worst Service in Columbus. We went to M recently to celebrate New Year's Eve as well as my wife's birthday, and the entire experience was ruined by the terrible service. We had two tables of 10 people, so we were a large group. However, the two tables had separate servers, and both servers delivered beyond poor service. The table my wife and I were at did not receive entrees until 40 minutes after the other table, and not once did anyone come by to refill waters. At one point I had to raise my voice and flail my arms to get the attention of our aloof and disinterested server, yet she ignored me. We remained polite with the servers even until the end, at which point we voiced our grievances- usually you will get an apology and a deduction from the bill of some kind as a sign of good faith- however none of the above occurred. No apology, nothing. In fact, the server's excuse for the delay in delivery of our entrees was b/c "the birthday girl had ordered a drink". I am still puzzled by this response, but even more puzzling is how she was able to put a HAND WRITTEN +20% tip onto the tab for her terrible service. In all fairness, the manager is as much to blame. Once management was notified, they did ABSOLUTELY NOTHING to fix the situation. TERRIBLE SERVICE, I AM NEVER GOING BACK, AND THERE ARE AT LEAST 19 OTHER PEOPLE WHO NOW FEEL THE SAME WAY.…
Good Food, Poor Service.
My wife and I recently went to M for a nice dinner on our anniversary. Overall, the food was good, although maybe a bit overpriced. As others have said, the roasted tomato soup was EXCELLENT, and
the sushi and ahi tuna I ordered were very good, with nice presentation and just the right portion size. However, as we found out, this is not the place to go if you want a great steak - Ruth's Chris is much better. The restaurant did know it was our anniversary, so they covered 2 free desserts for my wife and I, which was a nice touch.
What really hurt the experience was the service, which was very slow an inattentive. At one point, I was waiting for 20 minutes just to have my water glass refilled. We ended up being in the restaurant for over 2 hours, and at least half of that time was spent just waiting for our server to bring us the next course. We overheard other tables around us complaining about the service as well. Perhaps it was just an "off night," but it was enough to make us doubt that we will return to M.…
