1375 Polaris Pkwy, Columbus, OH | Directions 4324040.140507 -82.979889
M-Sa 10am-9pm, Su Closed
Did not follow threw as promise – I was in the 1375 Polaris Pkwy Columbus, OH 43240 on 12-26-2010 to have my son’s Xbox exchange again.
We have been dealing with Best Buy on his Xbox since they first came out and yes we did buy the 2 year Best Buy warranty. It seem like every 12 to 18 months we were back in due to some kind problem. Each time in the past we were able to get a new Xbox and we would buy a new 2 year Best Buy warranty even though the last warranty had 6 to 12 months left. On 12-26-2010 when we went in with the same problem they said that we have to have it sent out and most likely get a refurbish one. They told me that they had a new policy. I told them that we were not told that when we bought the new warranty. They said that was not their fault and that we got the Xbox from the 3840 Morse Rd HG Plaza Columbus, OH 43219 store and to take that up with them. I don’t know about anyone else but I thought all Best Buy were one.
When they sell you the 2year Best Buy Warranty, they tell you one of the great thing about buying it is, if something go wrong with it they will give you a new one or one of the same amount if they don’t have the same thing in stock. We have spent over $250.00 in warranties over the last 4 years for an item that cost $299.99
I did ask for the store manager and she said that she was the store manager. I also asked if there was anyone above her and she no and gave me the number to corp. 1-888-bestbuy, the number she gave me was not corp. but just their customer service department. I also called back to find out that there is someone above her; Mr. D. GM of the store.
So beware Best Buy MAY NOT BE THE BEST BUY!!
A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers. – In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
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