09/08/09

very satisfied

by jchochie

I just ordered my bridal gown from Wendy's, today! Yeah!! And, my experience was great. They have a professional staff which I found to be friendly and knowledgable. My consultant, Lil, really seemed to know which dresses would be best for my body type, personality, wedding style and budget. And, with some resistance, she steered me in the right direction. I was a little uncomfortable at first, letting someone else make style choices for me. But, I'm glad I did - I look freakin' awesome in that dress! I definitely recommend the store. I don't know what these other people are talking about. Yeah, an appointment is probably helpful and trying on wedding dresses without help from a sales person is tricky, that's probably why they want to help. Just try Wendy's Bridal and prepare to be amazed! I think they're awesome!

• Pros: service and professionalism
• Cons: shop is hard to see from street

06/19/09

Extremely DIssatisfied with Alterations

by amoeba44

I absolutely loved my wedding dress that I got at Wendy's Bridal in Dublin. The service was never great; and I found out later that many of their practices are shady--making you pay for things in advance etc. So be wary.

Overall, I loved my dress though--so was never super upset with the store...that was until...

my dress that I loved was ruined because the bustle which they charged me over $100 to put in did not last 1 hour at my reception and my dress was ruined with stains from the dance floor.

If you fall in love with a dress here--whatever you do--get your alterations somewhere else!!!

05/05/09

Terrible Service. Dishonest Employees.

by olivebranches

DO NOT DEAL WITH THESE PEOPLE!!! I should have known the moment I walked into this place that it was a terrible idea. There were no other clients—NONE—in the entire store, and yet when I asked for help at the front desk they told me I’d have to wait because I “didn’t have an appointment.” I agreed and browsed for about 10 minutes, picking out 2 dresses I liked. No one paid any attention to me, and two women were chatting behind the front desk. I finally went back up to the counter and asked if I could try the dresses on. One woman rudely snapped, “Listen hon, if you don’t have an appointment, you have to wait. We get real busy and that’s why you have to make an appointment.” REALLY?? They claim to be busy when there are NO OTHER CUSTOMERS IN THE STORE?? How rude! I almost left then and there but I really liked one of the dresses. Finally about fifteen minutes later, the woman who was designated to help me got off the phone and we tried on the dresses. The one I loved was just my size, and I asked if she’d sell it to me off the hanger. She said not until mid-June, but at that point she’d give me 50% off. I was excited about the great deal and agreed to call back mid-June. Over the next month, I shopped at several more places, but the deal I was promised was by far the best price I found. The first week of May, just to assure the dress and the deal promised were still in good standing, I called the store only to find they had SOLD THE DRESS off the hanger for 30% off to someone else the previous week. I absolutely could not believe it. Here I had been shopping for a month, turning down other good deals, because I believed this dress was “waiting for me” until mid-June. The woman on the phone told me I should have called sooner. WHAT?? I actually called them a month and a half BEFORE they told me to! Unbelievable. And they got an extra 20% from the girl who ended up with the dress. I called back and asked for a matching price to the one the girl paid for my dress and they refused. Apparently this place is all about making money, not about relationships or honesty with their clients. Spend your money elsewhere. I recommend Cincinnati Bridal and Formal where we had the best saleswoman and customer service out of the dozens of Ohio stores we shopped. I still don’t have a dress, but I’ll likely go back to Bridal and Formal just because of their amazing service and genuine care for their clients. I was treated horribly at Wendy’s twice. Since the wedding industry is already known for exploiting young brides and their bank accounts, I can’t stand poor customer service.

• Pros: cheap
• Cons: horrible service, rude employees, false promises