Jewelry >Heins Jewelers
2843 Taylor Road Ext, Reynoldsburg, OH | Directions 4306839.938451 -82.785156
Neighborhoods: East Columbus
Heins Jewelers-poor craftsmanship and poor customer service – I recently had Heins Jewelers re-size both my engagement ring and 2 anniversary bands. I asked for an estimate on having the engagement ring shank reconstructed as it is rather thin. I received a call the next day stating the goldsmith doesn't feel it needs reconstucted and they will proceed with resizing. I was pleased as I felt that this meant I would avoid some costs! Imagine how I felt when I went in today to pick them up and all 3 of the rings are thinner and uneven/warped. The woman helping me expressed apologies for the my dissatisfaction and called a gentleman over. He told me that he didn't know if they were more thin or not as he did not check the rings in! I was completely surprised at an employee speaking to a customer in this manner especially after I told them theyy were definitely thinner. Before I left I explained to the woman helping me that they lost a customer over this and the goldsmith should know that he did an unacceptable job. She started to call the gentleman over again and I told her he didn't care as he simply walked away and "hid" in an office after telling me that he didn't know they were thinner. My conlcusion is that Heins Jewelers: a) does not care about customer satsifaction and b) has an incompetent goldsmith. Unfortuantely for them, they have lost customer!
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