Columbus >The Laptop Guy
Work Done, Owner Listens.
After posting an unsatisfactory review regarding my experience with the laptop guy about my misplaced laptop, the owner actually responded to my ad. Although I was very frustrated, I was ultimately shocked that the owner took this review seriously and called me back.
I realize that even a computer solution store may have some system challenges and the laptop guy does take customer service seriously. First off, in my original review I was incorrect in mentioning that I spoke with the owner. Instead, I spoke with a Tech Manager. Secondly, the actual work and the problem of my computer was resolved and on time. Unfortunately, the miscommunication, the system glitch and the confusion at the store was my biggest frustration. Although, my experience was far from perfect, the fact that my computer is fixed and that the owner responded to my ad, I am satisfied with my experience. I hope they do work out the kinks because I would seriously give them another chance since the laptop guy does charges 25% less than the Geek Squad for a virus removal.
Considerate and efficient service. In recent times, it seems that many businesses have forgotten what it takes to provide good customer service. In the case of The Laptop Guy, they are striving to buck this trend. I had a problematic laptop which I decided to take in to the Laptop Guy for servicing. The diagnosis came back quickly and was explained to me clearly in layman's terms. The repair work was completed on time and as quoted. I've been more than pleased with the results, as my laptop is working as good as new. If you're ready to throw your laptop out of the window, stop! Take it to the Laptop Guy and they'll solve your problems!
Great Customer Service!. I had a laptop problem and my local computer repair shop referred me to The Laptop Guy. I used the online website to place a service order and I took the laptop to the Polaris location. I immediately felt confident that it was in good hands because after explaining the issue to Halley (the service technician), he seemed to follow what I was talking about & mentioned a recall related to the particular problem. I received a phone call letting me know that it was back from diagnostics and what my options were. My computer was fixed and it's been working great ever since. Kudos to this business for their user-friendly website, knowledgeable technicians, and their after-service email asking about my experience.
Get it fixed NOW. I recently had need to get my laptop fixed, as it was dropping the entries using the upper shift key. I had to get it fixed as I use the laptop for my consulting job and needed it fixed with minimum downtime. I dropped the laptop off at The Laptop Guy (TLG). I have seen TLG ads on TV, so I thought I would give them a spin. The best parts of the experience were the feedback and communications from TLG about my laptop, along with what it would take to get the laptop fixed. The whole experience was frutiful, as the laptop has been fixed. You can bet I'll consider TLG once again if I ever need any laptops fixed. Great experience
The Laptop Guy(s). When it comes to computers The Laptop Guy(s)/Girls really know what they are doing. I dropped my computer off on a monday afternoon. I was given a call about 5 business days later as guarenteed, with my diagnostic reading. After being told what was wrong, they quickly got the parts needed to fix my laptop and keep me informed with any details regarding my laptop. I'd recommended my family and friends to the Laptop guy anyday if they wanted fast, friendly, and good quality service. Thanks again Laptop guy
I couldn't be happier with the experience I had at The Laptop Guy. The staff was friendly and knowledgeable, the diagnostics and repairs were completed in a timely manner, and my service advisor, Devin, was very easy to work with. I'm not the most computer-savvy person, but he did a great job of explaining things so that I understood what was going on with my laptop, and I always felt well-informed about the progress of repairs.
I would absolutely recommend the Laptop Guy - the customer service is top-notch!
Great Service!. I am very very happy with the service that The Laptop Guy gave me and my computer. I was very happy with how friendly everybody was that I came in contact with. The company is very informal and "real" and relaxed, which is what I want in a company that is going to help me. My computer is running like brand new! I highly recommend using The Laptop Guy to my friends and family
The Laptop Guy. I have recently sent 3 laptops on 3 different occassions to The Laptop Guy for diagnostics and repair. Devin did a great job keeping me informed and doing all that he could to fix my computers. The customer service is great and my computers were repaired within a week. While I hate having laptop issues, I am confindent in The Laptop Guy to resolve those issues and it is an overall good experience.
Unsurpassed Service. My daughter's Gateway laptop had a keyboard issue which required replacement. In the process of replacement, the clip which locks the the keyboard cable to the connector was broken. I searched all over for this part or for someone who could install this part without success. Having seen commercials for the Laptop Guy I took it to them at Polaris. In short, they said they could fix it, they kept me informed about what they were doing, and they returned it to me working normally when no one else could. They even did a followup contact. We're very pleased and highly recommend them. I would use them again.
This was one of the best companies I've ever delt with.
They kept me informed
They gave me options for resolving the issue
They were so nice & helpful
They even followed up afterwards
I'd recommend to anyone
GREAT SERVICE AT A GREAT PRICE
just what we all want
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